Terms and Conditions.

Whilst every attempt has been made to ensure the accuracy of the information on this web site, and in our brochures it is intended as a general guide only and must not be taken as binding. Freedom reserve the right to alter specifications and prices from time to time as markets and products change without prior notice. Nothing on this site shall be deemed to constitute an offer or contract byFreedom Caravans Ltd.
All Trade Marks are acknowledged as belonging to their respective owners. All rights reserved.
Care should be taken to ensure the availability of models before travelling.
The odometer readings of Motorhomes, cars and commercials is not to be taken as the actual distance travelled unless confirmed independantly in writing by a director of the company.
All Prices quoted are inclusive of VAT GB at current standard rate unless otherwise stated
Prices quoted are ex works STAFFORD, any onward delivery is extra and is quoted on a mileage basis.
All prices correct at the time of issue, however due to fluctuation of currencies and manufacturers list we reserve the right to alter them at any time. Any price change will be notified to customers prior to final purchase.
Freedom reserves the right to refuse any order for any product without reason.
Freedom reserves the right to use images from our Library where neccessary and not actual images of the product, in these cases they will be clearly shown as Library image.
In the absence of a 17 digit VIN (Chassis) No Freedom cannot quote the actual yearof manufacture, these items should be considered as prior to 1991.
Where information is offered on the suiatability of towing vehicles, this is done as guidance only and the ultimate responsibility is with you the customer, to ensure your own safety and legal position you should refer to the manufacturer of your car or towing vehicle.

Caravan Terms and Conditions of hire

Drivers must be over 25 and under 65 years of age, and have held a full driving licence for at least one year. It is the hires responsibility to ensure they have the relevant categories on their licence, details of which can be found at www.direct.gov.uk.The licence must be produced at the time of vehicle collection. The hirer must also hold a valid Debit or Credit Card which also must be produced upon collection.

Vehicle Collections and Returns
The hire period normally commences at 4:00 pm daily excluding Sundays and Bank Holidays and terminates at noon on the agreed day for return. Earlier collection times, Sundays and Bank Holiday collection may be arranged depending on availability. Late returns are subject to a minimum charge of £50 unless previously arranged with ourselves.

A deposit of £400 for caravans (to cover insurance excess) is payable on reservation. The total hire charge is payable 28 days prior to commencement of the hire. All bookings will not be secured until a deposit has been cleared.

The Hire caravan is comprehensively insured by an independent insurance company. The hirer is responsible for the excess of £100 for caravans deposited upon reservation and in the event of any damage to the vehicle during hire the deposit will not be refunded, this includes loss of equipment, damage to tyres and loss of roof lights. It is your responsibility, as the hirer, to inform your own insurance company that you intend to use your car for towing as the third party risk in respect of the caravan must, by law, be covered by the insurance company of the vehicle that will be towing the caravan. A current certificate of insurance must be produced at the time of caravan collection. The Hirers personal property is not covered by the insurance company.

Continental Use
An independent green car giving comprehensive cover and recovery for the vehicle must be produced at time of hire.

Deposit Refunds
Deposits are refunded in full provided that the caravan is returned clean , undamaged and on time. Un-emptied toilets will be charged at £50 for emptying and cleaning. Refunds are paid after cleaning and inspection of the returned vehicle but within 10 days of the termination of hire.

Limitations, Liabilities and Cancellations
The hirer shall not:

Allow any pet or animal of any description in the vehicle.
Tow or allow the vehicle to be towed at a speed in excess of the legal limit.
Allow the vehicle to be towed by any other person than already mentioned on the rental agreement.
Lend of hire the vehicle to a third party.
Create a lien on the vehicle for repairs or for any other reason.
Tow in the event of being unlicensed

Whilst every effort is made to ensure that the hire vehicle is in a roadworthy condition, the company can accept no liability for accommodation charges, replacement vehicle costs or any claims arising from breakdown, accident or any other causes.

The company reserves the right to:-

Vary the rates and conditions of hire and to cancel or refuse a hire to any person without explanation or prior warning.
Substitute another caravan/trailer or cancel the hire in the event of:-
A caravan/trailer being returned damaged, resulting in its unsuitability for hire.
The late return by the previous hirer.
Should the hirer cancel the booking, the company will endeavour to re-let the trailer/caravan, and if successful, the amount paid will be refunded less an administration charge of £25. If the company is unable to do so, the hirer will be liable for the full amount already paid. Hirers are advised to obtain their own insurance to safeguard against damage or losses. Our policy of mixed fleets means that features and layouts given in this brochure are provided as an example.

The pictures contained in this website are only a representation of what is available for hire.

Motorhome Terms and Conditions of hire

Motorhome conditions of Hire

You will find a copy of our Motorhome Hire terms and conditions on this page.
Please read these terms prior to entering into any hire agreement with Freedom Caravans Ltd.

You will be deemed to accept these during our handover of the motorhome and completion of the hire contract.

THE AGREEMENT IS BETWEEN: Freedom Caravans (Us, We or Our) and The Hirer (You)

1. Your Contract with Us
2. Booking Confirmation and Payment
3. Cancellations
4. Collection and Delivery Times
5. Availability
6. Events Beyond the Operator’s Control
7. Suitable Persons
8. Pets
9. Smoking
10. Bed Linen and Towels
11. Rental Period
12. Your Responsibilities
13. Conditions for Using the Vehicle
14. Charges
15. The Hire Insurance
16. What to do if you Breakdown
17. What to do if you have an Accident
18. Windscreens and Tyres
19. Information
20. Ending the Agreement
21. Governing Law

1. Your Contract With Us
By taking the hire vehicle you are accepting these terms and conditions. Please read this agreement carefully. If there is anything you do not understand or do no agree with, please ask us.

2. Booking Confirmation and Payment
A deposit of £500 is required of which £250 is non-refundable (terms & conditions apply) and enters you into a binding contract for the hire. The balance of your hire money is payable six weeks prior to the start date of your hire, or at the time of booking if you book less than six weeks from the start date of your hire. Documentation is to be provided on the day of collection. Failure to provide full payment and documents as above will result in the booking being cancelled and the loss of £250.

3. Cancellations
All cancellations must be notified to us in writing, but please call us immediately to inform us, as this will improve our chances of rehiring the motorhome. If notification of your cancellation is receive more than six weeks before the start date of your hire you will be refunded in full less the £250.

If notification of your cancellation is received less than six weeks before the start date of your hire all monies paid and due are not refundable and you are still liable for any sums not yet paid. However, we will do all we can to rehire the motorhome and if we are able to do so, you will be refunded up to the maximum of your total hire less £250, subject to the amount we are able to rehire the motorhome for.

4. Collection and Delivery Times
Unless otherwise agreed, the motorhome will be available on the day of collection from the agreed location between 3:00pm and 5:00pm and must be delivered back to the agreed location by 11:00am on the last day of hire.

Late returns can have a significant impact on the next hire. If you fail to return the motorhome on time you may be liable to an extra charge at our discretion, but typically £50 plus any additional costs incurred by us as a result. There are no refunds for motorhome’s returned early.

5. Availability
Occasionally motorhome’s are not available as agreed, which is almost always due to events beyond our control (see below). If your booking has to be cancelled (which we have the right to do) we will offer you the choice of an alternative motorhome or, if no suitable replacement is available, provide a full refund of all monies you have paid for your booking.

6. Events Beyond The Operator’s Control
Unfortunately, events beyond our control occasionally affect booking. When reference is made to such events in these Conditions of Hire, this means any event(s) or circumstance(s) which we could not, even with all due care, foresee or avoid.

We cannot accept responsibility or pay any compensation, costs or expenses where the performance of your contract with us is prevented or affected or your otherwise suffer any loss or damage as a result of events beyond our control. This includes any delays to and/or restrictions to your hire to which you may be subject. However, if your booking has to be cancelled as a result, we will of course offer you the choice of
an alternative motorhome (if available) or refund as described above.

7. Suitable Persons
Drivers must be over 25 and under 65 years of age, and have held a full driving licence for at least one year. It is the hires responsibility to ensure they have the relevent categories on their licence, details of which can be found at www.direct.gov.uk. The licence must be produced at the time of the vehicles collection. We have the right to refuse to hand over a motorhome to any person who, in our reasonable opinion, is not suitable to take charge. In such cases, all hire charges paid will be refunded in full, without any further liability to Freedom Hire.

8. Pets
We do not allow pets of any description in our vehicles.

9. Smoking
No smoking in the motorhome is tolerated. Smoking in the motorhome will result in the full damage deposit being forfeited.

10. Bed Linen and Towels
Bed Linen, pillows and towels are not provided with the motorhome as standard. If you specifically require these items or are travelling from abroad please enquire about availability.

11. Rental Period
You will have the vehicle for the rental period shown in the agreement. If you do not bring the vehicle back on time you are breaking the conditions of this agreement. You can be charged for every day or part day you have the vehicle after you should have returned it. Until the vehicle is returned you will be charged daily rate (pro rata of weekly rate) of your hire plus 50%.

12. Your Responsibilities
a. You must look after the vehicle and the keys to the vehicle. You must always lock the vehicle when your not using it, and use any security device fitted to the supplied with the vehicle. You must always protect the vehicle against bad weather which can cause damage. You must make sure that you use the correct fuel. You are responsible for any damage to the vehicle caused by hitting low level objects, such as bridges or low branches
b. You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle.
c. You must not let anyone work on the vehicle without our permission. If we do give you permission, you will only receive at refund if you have a receipt for the work.
d. You must let us know as soon as you become aware of a fault in the vehicle.
e. You must bring the vehicle back to the agreed place agreed, at the time agreed and remain responsible for the vehicle until this time. We must see the vehicle to check that it is in good condition.
f. You will have to pay for repairs if:
– The vehicle needs more than our standard valeting (cleaning);
– You have damaged the vehicle, inside or out
g. Before you bring back the vehicle you must check that you have not left any personal belongings in the vehicle.
h. You are responsible for any loss or damage to the motorhome including that caused by neglect, misuse, accident or not your fault.

13. Conditions for Using the Vehicle
The vehicle must only be driven by you and any other driver named on the hire insurance policy, or by anyone else we authorise in writing.
Anyone driving the vehicle must have a full valid driving licence.
You or any other driver must not:
– Use the vehicle for hire or reward;
– Use the vehicle for any illegal purpose;
– Use the vehicle for racing, pace making, testing the vehicle’s reliability and speed or teaching someone to drive;
– Use the vehicle while under the influence of alcohol or drugs;
– Drive the vehicle outside England, Scotland and Wales, unless we have given you written permission;
– Overload the vehicle;
– If the vehicle is a commercial vehicle, use it for a purpose for which you need an operator’s licence if you do not have one.

The total number of people that can be carried in the vehicle is limited to the total number of seatbelts fitted. This is a legal requirement
– you must not carry anyone that is not using a seatbelt.

14. Charges
Charges are based on our price list at the time of booking. You will be charged for:
a. The rental and any other charges we work out according to this agreement.
b. A charge for any loss or damage to the motorhome including that caused by neglect, misuse, accident or not your fault, subject to the cover provided by the hire insurance.
c. A charge for loss or damage resulting from you not keeping to condition 12.
d. You must empty the toilet cassette at the end of the hire period. There is a £50 charge for un-emptied cassettes.
e. A refuelling service charge if you have used, and not replaced, more fuel than was supplied originally. The charge is based on the cost of the fuel plus £20.
f. Gas is included, but should you need to replace an empty bottle during the course of your hire, this is your responsibility.
g. All fines and costs (including court costs) for parking, traffic or other offences, congestion charges, (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines or costs if and when the authority demands this payment. A deposit for £150 will be required on paying balance of monies owed and will be held on account for a period of six weeks after the end of the hire period. The amount will be refunded to you after this time if no charges become apparent.
h. Any charges arising form Customs and Excise or Immigration Authorities seizing the vehicle, together with a loss-of-income charge while we cannot rent out the vehicle, if and when we demand this payment.
i. Any published or agreed rates for delivering and collecting the vehicle.
j. Interest which will be added everyday to any amount you do not pay on time, at the rate of 4% a year above the base lending rate of Barclays Bank from time to time.
k. Value added tax and all other taxes on any charges listed above, as appropriate.
You are responsible for all charges, even if you have asked someone else to be responsible for them.
l. A deposit of £500, in addition to the £150 already mentioned in 14g above, is required upon payment of balance owed to cover any damage, loss or claim. You agree that the deposit is payable in full as a condition of hire. The deposit will only be used in the event of any loss, damage to the motorhome (externally or internally) costs or insurance claims as described in these terms and conditions. The balance of the deposit (if any) will be refunded to you. The deposit is refundable where no claim for damage is made.

15. The Hire Insurance
The motorhome is insured for the period of the hire and a copy of the insurance policy is available from the us on request. By signing the attached form you are accepting the conditions of the hire insurance policy.

16. What to do if you Breakdown
No responsibility can be accepted by us for any loss or damage or expense which occurs as a result of any defect or breakdown unless it is due to a proven reason of our failure to adequately maintain the motorhome in a fit state and condition,
If you breakdown you should:
– Contact the breakdown service that cover the vehicle.
– Inform us immediately.

17. What to do if you have an Accident
No responsibility can be accepted by us for any loss or damage or expense which occurs as a result of any accident.
If you have an accident you must not admit responsibility. You should get the names and addresses of everyone involved, including witnesses. You should also:
– Make the vehicle secure.
– Tell the police straight away if anyone is injured or there is a disagreement over who is responsible; and
– If possible, take photographs.
– Contact us immediately.

18. Windscreens and Tyres
You are responsible for any damage to windscreens and windows, punctures or other damage to tyres during the period of hire. Where possible it should be repaired as appropriate and paid for by you at the time. You should contact us to seek information before carrying out the repair. Failing this, an amount will be deducted from your deposit against damages for the cost of the repairs.

19. Information
If you break the agreement we can give the information you have provided to credit reference agencies, the Driver and Vehicle Licensing Authority (DVLA), debt collectors and any other relevant organisation. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), who can pass it on to any of its members for any purpose stated in the Data Protection Act 1998.

20. Ending the Agreement
a. If you are a consumer we will end the agreement straight away if we find that our belonging have been taken away from you to pay off your debts, or a receiving order has been made against you. We will also end this agreement if your do not meet any of the conditions of this agreement.
b. If you are a company, we will end this agreement straight away if:
– You go into liquidation;
– You call a meeting of creditors;
– We find our that your good have been taken away from your until you pay off your debts;
– You do not meet any of the conditions of this agreement.
c. If we end the agreement it will not affect your right to receive money we are owed under the conditions of this agreement. We can also claim extra costs from you if you do not meet any of the conditions of this agreement. We can repossess the vehicle and charge you if we do this.

21. Governing Law
This agreement is governed by the law of the country in which it is signed. Any dispute may be settled in the courts of that country.

Telephone: 01889 883 088